Remote Helpdesk & Technical Support
We offer fully managed IT support for your organization — including endpoint troubleshooting, onboarding, software provisioning, and end-user guidance. All incidents are logged and tracked through a structured ticketing system.
Whether you use Linux, Windows, or a hybrid setup, our team can assist over secure channels like MeshCentral, AnyDesk, RDP, or VPN. We also monitor patch status, endpoint compliance, and provide custom onboarding checklists for every user.
- Remote troubleshooting and desktop assistance
- Onboarding/offboarding with provisioning scripts
- Patch management & security updates
- Support via ticketing system with SLA tracking
- Device, software, and access troubleshooting
We help your people stay productive — whether they're in the office or working remotely.
The Benefits
We remove friction for your users while keeping IT standards high and consistent.
- Faster resolution of daily IT problems
- Lower risk from unpatched or misconfigured endpoints
- Improved employee onboarding experience
- Structured reporting and SLA metrics
We act as an extension of your team — or become your full IT team.
Capabilities
Ticketing & SLA
We use tools like GLPI, Zammad, or Freshdesk to manage incidents, track SLAs, and provide detailed reporting per user, team, or site.
Automation & Monitoring
We monitor devices and software status, and automate updates and alerts using open-source or commercial RMM tools.